Returns & Refunds Policy
Last updated: January 1, 2025
🔄 7-Day Return Policy
Not satisfied? Return most items within 7 days of delivery — no questions asked. Items must be unused, undamaged, and in original packaging.
✅ Eligible for Returns
- Clothing, footwear, bags (unworn, with tags)
- Electronics (in original box, with all accessories)
- Home & kitchen items (unused)
- Beauty products (unopened, sealed)
❌ Non-Returnable Items
- Perishable goods (food, groceries)
- Medicines and healthcare products
- Digital products and services
- Items marked "non-returnable" on product page
- Customized or personalized items
📋 How to Return
- Go to My Account → Orders → Select order → Request Return
- Pack items securely in original packaging
- Our pickup partner will collect within 2-3 days
- Refund processed after quality check
💰 Refunds
Refunds credited to original payment method within 5-7 business days. COD orders refunded to bank account/UPI.
📞 Need Help?
Email: support@velvoraonline.in | Phone: +91 98765 43210